Red tape and jumping through hoops

This is an update relating to a previous post, But it’s my body, isn’t it?, and my ongoing quest for access to copies of the various medical images and x-rays relating to my osteoarthritic condition.  During a recent appointment with a consultant, I asked the Awaiting-Imagesquestion again, and happily this time the response was more positive.  However, so far I appear to have made little if any progress in attaining this apparently simple goal, and I’m puzzled about how or why this should be the case.  Is it that the medical profession are afraid to give you access to such things because they are concerned that you will do something silly such as starting litigation processes, or is it simply a case of disorganisation and lack of communication?  The fact that this is the first time I’ve had a positive response to this request is interesting, and perhaps has some connection to the new Data Protection law which was introduced into the UK last May.  Certainly in the past, my requests have consistently been greeted with a resounding “No, you can’t!”.  So I am now wondering whether it is a case of if I jump through enough hoops, I will get there in the end; or perhaps it’s just that they’re hoping I’ll just give up and walk away?  The saga so far is that you simply couldn’t make this stuff up…

following consultant appointment

me: I was wondering, would it be possible to have copies of my MRI and X-ray images?

Consultant: Yes, of course.  Go to Radiology and put in a request.

Radiology Assistant:  No you can’t.  We don’t do that here.  You need to go to MRI, in the basement.

MRI Assistant:  No, I’m afraid we don’t do that here.  You need to go to Radiology.

me:  But the consultant sent me to Radiology, and they sent me here.  I’ve just come from there and they said to come here.

MRI Assistant: OK, well that’s the wrong information, we don’t deal with that here, so the only thing I can do is to give you this form.  Complete one form per image request, scan it, then email it to the mailbox address on the form.  There’s no room number or contact telephone number I’m afraid, just a mailbox.

at the local Medical Centre

me: Hi, I’m trying to request copies of my x-rays and MRI images from the hospital.  I’ve been given this form, and I need the dates and the name of the doctor who referred me for each image requested.

Medical Centre Assistant:  Ok, no problem, just take a seat, it could take a while…

me: Do you have access to these images?  Presumably they’re kept on my electronic file?  Can you issue copies of them?

Medical Centre Assistant: I’m afraid not.  They can only be requested from the hospital where the images were taken.

at home, after scanning, printing out 4 forms, completing 4 forms, re-scanning the completed forms, and writing an explanatory email about requesting the information

me: FFS!!!  the b**ody attachments are too big to send!!:-(  I’ll have to take them in in person.

back at the hospital again

me:  Hi, I’m trying to find where the PACS department is?  I’ve got a form to deliver but there’s no room number or telephone number.  Can you help?

Information Assistant:  Oh, I’ve never heard of that.  Try the General Office, down this corridor here.

General Office Assistant:  Oh, I don’t know where they are, and oh, there’s no room number or telephone number.  Just wait a moment and I’ll ask if anyone here knows anything about this…  I’m afraid it’s just a mailbox, we don’t have a name or location for them.  Can you email the information to them?

me:  Well, yes I can, but when I tried I could only send one attachment per email, so I’d have to send four separate emails.  I was hoping you could send it by internal post, but obviously not if there’s no room number or person’s name attached to it.

General Office Assistant: Well it would be Radiology that would deal with that.  Can you take it down there?

me:  I tried that last week but they said it wasn’t something that they dealt with, even though my consultant said to ask there.  Could you send it internally?  I’ve got all the documents in this envelope, and a copy of the email I wrote which has got all my contact details on it.

General Office Assistant:  Yes, I can try.  I’ll put a note in with it.

me:  Thank-you, that’d be great.  Also, could you ask them to contact me if there’s a problem and they aren’t able to deal with it, just so I know if it still hasn’t reached the right place?

General Office Assistant:  Yes, I’ll do that, no problem.  You should hear from someone within the next week or so.

 

So that’s that, and apparently is all I can do at the moment.  A week later, I’m still waiting and haven’t been updated about whether the forms have reached the correct destination or not.  I’ll give it another week, then start chasing them again.  How can something so apparently simple become so complicated?!  Meh, I have plenty time these days, plenty time for red tape and jumping through hoops…

 

 

 

 

 

“Why me?!” Chapter 5: Be careful what you wish for…

partial-knee-2In 2010, my arthroscopy was swiftly followed by surgery for a lateral unicompartmental knee arthroplasty – put simply, a partial replacement on the outer side of my knee.  Yet despite scouring the internet for an accurate picture to accompany this post, I am left disappointed; my prosthesis looks nothing like this rather neat and immaculate bit of kit.  Mine is a different shape, has four screws at various exciting angles which  attach it to my bone, and the crazy desperation of the whole thing appeals to my rather warped sense of humour; I kind of like the idea of being held together with a few screws.

Once again I was informed that I was ‘an unusual case’, not simply because of my age (I was now in my early forties, so comparatively young for this type of procedure) but also the relative rarity of lateral partial replacements – a professional contemporary article states that this type of replacement was not only a more complex and challenging procedure than other full or partials, but accounted for only around 1% of knee replacement surgeries at that time, since damage is more commonly and readily sustained to the medial surfaces.   The arthroscopy confirmed that there was absolutely no cartilage in the lateral compartment, just bone-on-bone, whereas the medial compartment, where arthritic deterioration is most often sustained, was completely healthy; it seemed I was the only one who wasn’t surprised at this.  Evidently, the surgery performed in my childhood had done a truly excellent job of removing the cartilage, and had inadvertently created perfect conditions for osteoarthritis to develop and thrive.  The “Why me?!” question returned with a vengeance, swiftly followed by its recently acquired companion, “Why am I so cursed with this Bastard Knee?”  In my mind, there was only one logical conclusion; the surgery which was intended to rid me of problems within my knee had backfired badly, had actually caused a far more serious condition and major surgery was needed in an attempt to rectify this.

Unicompartmental, or partial, replacements are generally employed in ‘younger’ patients for a number of reasons, most often because the anticipated recovery and final outcome for them is considered far better than with a full replacement, but also because these patients will inevitably need a ‘replacement-replacement’ in years to come – this is most often a full replacement because it is extremely difficult to get ‘a good fit’ with a second partial.  Furthermore, younger patients such as myself, who have not developed osteoarthritis at the anticipated age for onset and as part of the natural aging process, pose some additional issues with joint replacement surgery in that they do not necessarily respond to the procedure and treatment in the same way as older patients.

At this point, it was over 30 years since I first developed problems with my knee, and over a decade since I was informed that I urgently needed a joint replacement – the thinking and clinical decisions behind this ridiculous delay are in this previous post.  I desperately wanted to have this surgery and totally believed that it would solve the many problems I had been experiencing with Bastard Knee and Stupid Leg.  The procedure went ahead as planned, was considered to be a medical success, but sadly it didn’t turn out to be the miracle that I needed or had hoped for.

Thinking about having a joint replacement?  Read on…

If you’ve been advised to have joint replacement surgery, listed below are a few thoughts which might be useful to you.  I feel it necessary to emphasise two things here: firstly, I was not a typical patient for this surgery, as outlined above; and secondly, the waiting time for me to access this surgery was protracted because I was denied it for many years due to my relatively young age.  Consequently, the final outcome is most likely not typical.  If asked “Was it worth it?” the answer would be an absolute YES!  It enabled me to walk again unaided and rebuild something akin to a normal life.  But, it’s wasn’t an easy ride, and for myself, it is far removed from a perfect solution.

  • The surgery is extremely painful

It was far worse than I expected, and the pain was neither of the type nor the intensity that I had anticipated; I was totally unprepared for this, and really struggled with managing these levels of pain.

  • The pain is not necessarily where you expect it to be

Judging by the newly acquired scar on the front of my knee, I had assumed that this would be the site of most of the pain, but curiously not.  The awful intense aching pain immediately post-surgery is actually behind the joint on the back of the knee, where all your muscles, ligaments and tendons have been stretched during surgery when the joint was opened up.

  • Lots of medication

Medication is your only escape from the pain, and you will probably be prescribed a lot of pills during the initial recuperation period.  You will most likely be taking a combination of SAIDs and strong opioid painkillers, including morphine.  Don’t argue, take them, take them all (as instructed, obviously)!!  You will probably need to write down what you take in order to keep track of them and the correct dosage.

  • Movement and mobilisation

You will be expected to start moving the replacement joint as soon as possible; if it’s a knee replacement, the hospital staff will have you on your feet the morning after surgery, if not sooner, and you will work extremely hard to enable the joint to be weight-bearing.  You will be provided with walking aids – a walking frame, sticks etc  The sooner you mobilise the joint, the better the final outcome.  It’s brutal, but necessary.

  • Physiotherapy

Physiotherapists at the hospital will come to see you and provide exercises to be completed at regular intervals; you will also get a list of exercises to do several times daily after discharge from hospital.  The more you do these exercises, the better the final outcome, but… You will also be in a lot of pain, so stretching and exercising your new joint will be the absolutely last thing you want to do.  Physio can be a bit of a psychological battleground.

  • Infections

Infections can occur in the joint in the weeks following surgery; sometimes this can happen during surgery or once you have been discharged from hospital.  If you develop an infection, you’ll know about it because you will feel very unwell.  Your GP will probably prescribe antibiotics or refer you back to the hospital.

  • Recuperation period

The official recuperation time is said to be 6-8 weeks following knee surgery, and 4-6 weeks following hip surgery.  These are estimates, and everyone heals differently.  Interestingly, the assumptions about healing times are often based on age – basically, the younger you are, the quicker your body will heal – and presumably your lifestyle will impact significantly on the time you take to heal.  If you are a typical joint replacement patient, you will probably be retired, so can take as much time as you need.  If you are of working age, however, the pressure is on to recuperate and return to work asap; in my opinion, these anticipated recuperation periods are massively unrealistic.

  • Support at home

You will be discharged from hospital when you are barely mobile, usually a couple of days after surgery.  YOU WILL NEED HELP AT HOME to help you with basic care, washing, bathing, dressing, and to ensure that you are safe and don’t fall.

  • Patient age

Yes, back to this yet again!  Most patients who have joint replacement surgery are over the age of 60, so if you are a younger patient you will be alongside patients who are a decade or two older than you.  The ‘age’ thing is far more relevant in relation to ideas about healing and pain.  The assumption at this time (2010), was that because I was significantly younger than the other patients, I would heal very quickly; this is most certainly NOT the kind of pressure you need after having this procedure.  In the real world, the opposite happened, and my body took a very long time to heal, far longer than anyone expected; it was around 5 months after surgery that I felt my joint had strengthened and I could actually walk without a stick.  Interestingly, more recently, theories and thinking relating to age and healing have now reversed, and it seems to be generally accepted with this kind of surgery, that older people actually feel less pain and heal faster than younger patients, and there are physiological reasons for this.

  • Your life ‘on hold’

You will have absolutely no idea how much time you will need to recuperate and mobilise fully; how you will respond to the procedure? how well you will manage the pain and medication? whether infections will set you back? how you will deal with the psychological difficulties of this experience? and how much, if at all, your life will change because of the procedure.  I would suggest you don’t book any expensive holidays or make arrangements for big family events etc. and please forget “Well, the surgeon said it’d be 4 weeks…”  As stated above, my recuperation period was embarrassingly long, I felt really quite ashamed of myself and really frustrated with my situation, perhaps more so because at the time it was expected that I would recover quickly.  Also, during this period, I lost my job – a fortnight after surgery, my employer was phoning me & showing up at my house on a daily basis, harassing me about when I would return to work.  I hadn’t worked there long enough to acquire any working rights so it was easy enough to get rid of me.  Always hated that job anyway…

  • Stay grounded and realistic in your expectations

Guilty as charged, and gullible as hell, he must’ve seen me coming!  I believed everything the surgeon told me – I’d have a leg which would function normally again, no more pain, no more problems, I’d be able to run marathons, etc etc.  It’s cruel really, a dose of honesty would have served us both better and I would have been more prepared for a realistic outcome.  Stay grounded, people, and anything extra is a welcome bonus 🙂

  • Other people with joint replacements

I’ve added this in at the end simply because they annoy me so much!  In my opinion, joint replacements are not perfect – they are marketed and pushed as a perfect solution, but my experiences of them tells me that they’re not.  Maybe because I had to have an unusual one in my knee that the outcome wasn’t as great as someone who has a different, more commonly used prosthesis?  Or maybe it’s because I’m honest and not afraid to say that “Yeah, this part is good, this is OK, but this is pretty crap because I still can’t do a, b or c”  It’s interesting how many people with joint replacements are very reluctant to admit to having any problems with them, or maybe they genuinely don’t have problems with theirs?  I don’t know, but what I really hate is that they challenge you and disagree with you when you dare to suggest that it’s not a perfect solution.  Sometimes, I could cheerfully punch such people; they make me feel bad about myself, that my replacement was a failure, maybe my surgeon was a bit rubbish, maybe I should’ve paid to go private, maybe if I’d made more effort with physio… so it’s actually all my fault that my replacement isn’t that great.  But I know deep down that that’s all nonsense; it is what it is, not perfect, but it’s a damned sight better than it was before, and that’s good enough for me.